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Customer Service Scheduler (Farmington Hills) Ad id: 202139388168195 |  Views: 20

Price: Contact Us
Date listed: 1 year ago
Are you a currently working in a customer service or call center environment. Do you have the passion and desire to assist the elderly? Enjoy communicating on the phone and making a positive impact? If this is your vision, Senior Helpers has a position for you. Since 2001, Senior Helpers has been specializing in providing both personal and companion care to seniors who desire to maintain their independence at home. Based on the needs of our clients, we customize each caregiver/client relationship to ensure the finest compassionate and individualized one-on-one care available.As a Scheduling Coordinator you will be the driving force in pairing our client's needs with our vast selection of experienced caregivers. Your primary responsibilities will include: Select, schedule, and coordinate caregivers based on assessment information and care plan information for new and existing clients. Maintain all scheduling of caregivers and respond to situations where scheduling conflicts, emergencies and/or "call outs" arise.  Accept on-call duty averaging 1 week per month and as directed by the Operations Manager. Contact clients on a periodic basis to receive feedback to ensure the service is meeting the goals outlined in the care plan. Respond promptly to any client complaints, document complaints, and review complaints with the Client Service Manager.Our mission is to ensure a better quality of life for our elderly clients and their families by providing dependable and affordable care. Are you interested? The ideal candidate will possess: Minimum of one year experience in order/data entry. Prior call center or multi-phone line handling Professional experience in the field of customer service. Team player but able to work independently as well Excellent verbal and communication skills Ability to multi-task and adapt to different situations.  Current or prior Certified Nursing Assistant a plus Proficient in Microsoft Outlook Please fax or e-mail resume to 248-865-7594 or reply to this posting with resume and with Scheduling Coordinator in the subject line. Location: Farmington Hills Compensation: $24,500 per yearPrincipals only. Recruiters, please don't contact this job poster.Please, no phone calls about this job!Please do not contact job poster about other services, products or commercial interests.

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